Man and Van Highbury Privacy Policy

This Privacy Policy explains how Man and Van Highbury collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Man and Van Highbury customers and service users in the Highbury area, including anyone who contacts us to request a quote, make a booking or obtain information about our services.

Who We Are and Scope of This Policy

Man and Van Highbury is a removals and transport service operating in the Highbury area. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Man and Van Highbury is the data controller in respect of the personal data described in this Privacy Policy.

This Privacy Policy covers personal data collected through our website, by telephone, through messaging services and in person when arranging or delivering our services.

Personal Data We Collect

We may collect and process the following categories of personal data:

Identity and contact details such as name, address, service address, email address and contact preferences.

Booking and service information such as details of the items to be moved, collection and delivery addresses, access details, preferred dates and times, and notes you provide about the service.

Communication records such as messages, enquiries, quotes, feedback and any correspondence relating to your booking or enquiry.

Payment-related information such as payment confirmations and transaction references from our payment providers. We do not store full card details when third party payment processors are used.

Technical and usage information where applicable, such as basic device or browser information, pages visited and the time and date of visits to our website. This is typically collected using cookies or similar technologies, where permitted by law.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services, including handling enquiries, providing quotes, confirming bookings, planning routes and schedules, and delivering removals and transport services.

To communicate with you about your enquiries, quotes, bookings, service updates, changes to services and follow up after a job has been completed.

To manage our business operations, including administration, accounting, record keeping, customer support and managing disputes or complaints.

To improve our services, for example by analysing service usage and feedback so that we can make our processes more efficient and customer friendly.

To comply with legal and regulatory obligations, including maintaining records for tax, accounting and insurance purposes.

Lawful Basis for Processing

We rely on the following lawful bases under data protection law to process your personal data:

Performance of a contract. We process personal data where it is necessary to enter into or perform a contract with you, for example to provide quotes, confirm and carry out bookings and communicate with you regarding the services you have requested.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where these are not overridden by your rights and interests. This includes managing and improving our services, keeping internal records, handling enquiries and promoting our business to existing customers in a proportionate way.

Legal obligations. We process personal data where we must comply with legal or regulatory requirements, including tax, accounting and insurance obligations.

Consent. In limited circumstances, we may rely on your consent, for example where this is required for certain types of marketing or for optional cookies. Where we rely on consent, you have the right to withdraw it at any time.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

Enquiries and quotes are generally retained for a limited period so we can respond to follow up questions and manage potential bookings. If an enquiry does not lead to a booking, the related personal data is not kept longer than necessary.

Booking and service records, including invoices and work details, are typically retained for a number of years to comply with tax, accounting and insurance requirements and to handle any potential disputes or claims.

Communication records are kept in line with our general retention practices and deleted or anonymised when they are no longer needed.

When personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with the following categories of recipients where necessary for the purposes set out in this Privacy Policy:

Service providers and data processors who assist us in operating our business, such as website hosting providers, payment processors, customer management tools, email or messaging platforms and IT support. These third parties are only allowed to process personal data on our instructions and are required to keep it secure.

Professional advisers such as accountants, legal advisers and insurers where necessary for compliance, legal claims or business management.

Regulatory bodies, law enforcement agencies or other authorities where required by law or to protect our rights, property or the safety of our staff and customers.

Where we use processors located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in accordance with data protection law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those personnel and service providers who need it for legitimate business purposes and requiring that they handle it securely and confidentially.

Although we take reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. You are responsible for taking sensible precautions when communicating with us and for protecting any devices or accounts you use.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These rights include:

The right of access. You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

The right to restrict processing. You can ask us to limit the way we use your personal data in certain situations, for example while we consider a request you have made to rectify or object to our processing.

The right to object. You can object to certain types of processing, including processing based on our legitimate interests or for direct marketing.

The right to data portability. In some circumstances, you can request that we provide your personal data in a structured, commonly used and machine readable format, or ask us to transfer it to another organisation.

If you wish to exercise any of these rights, please contact us using the details provided on our website or through the usual communication channels you use with Man and Van Highbury. We may need to verify your identity before processing your request. We aim to respond to all valid requests within one month, as required by law.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns.

Customers in the Highbury Area

This Privacy Policy applies to all Man and Van Highbury customers and prospective customers in the Highbury area, regardless of how you contact us or use our services. By providing your personal data to us, you acknowledge that it will be processed in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in the law. Any updated version will be made available through our usual communication channels. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.



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If you want to be guaranteed the very best rates on the market, pick up the phone to give us a call today! Not only are our prices extremely attractive, but our man and van Highbury services are some of the highest quality. When you use our company you can be safe in the knowledge that you’ve chosen the best service in N1, and you can trust us to take care of your property move for you. Whether you’re moving office furniture or household possessions, be sure to speak to one of our expert man and van team members today!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Highbury Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 158C Blackstock Rd
Postal code: N5 1HA
City: London
Country: United Kingdom

Latitude: 51.5604600 Longitude: -0.0988110
E-mail:
[email protected]

Web:
Description: We are famous for being the best man and van company in Highbury, N5. You can easily reach us by phone! Get your special offer now!
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