Man and Van Highbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Highbury provides removal, man and van, collection, delivery and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions and Interpretation

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" means Man and Van Highbury, the provider of removal and man and van services.

1.2 "Customer" means the person, firm or organisation requesting the services of the Company.

1.3 "Services" means any removal, man and van, loading, unloading, packing, transportation, delivery, collection, or related services provided by the Company.

1.4 "Goods" means all items, belongings, furniture, personal effects and other property which are the subject of the Services.

1.5 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

1.6 "Service Area" means the typical areas covered by the Company for its local man and van and removal services, which may include Highbury and surrounding locations, as reasonably determined by the Company from time to time.

2. Basis of Contract

2.1 The Contract is formed when the Customer accepts a quotation or booking confirmation issued by the Company, whether verbally or in writing, or when the Company begins providing the Services at the Customer's request.

2.2 These Terms and Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose, or which are implied by trade, custom, practice or course of dealing, except where expressly agreed in writing by the Company.

2.3 The Company reserves the right to refuse any booking at its sole discretion, including where the nature of the Goods, access conditions or service location make the job unsafe, unlawful, or impractical.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company's accepted communication methods. The Customer must provide accurate and complete information, including collection and delivery addresses, access details, approximate inventory of Goods, timing requirements, and any special handling needs.

3.2 Any quotation supplied by the Company is based on the information provided by the Customer. If the information is incomplete or inaccurate, the Company may adjust the quotation and charges accordingly.

3.3 Quotations may specify whether they are based on an hourly rate, a fixed price, or a minimum charge. The Customer will be informed of the rate structure before confirming the booking.

3.4 The Customer must notify the Company promptly of any changes to the booking details, such as additional items, changes in access, revised dates or times, or alterations to collection or delivery addresses. The Company will use reasonable efforts to accommodate such changes but cannot guarantee availability. Changes may result in revised charges.

3.5 The Customer is responsible for ensuring that suitable parking is available at both collection and delivery locations, including obtaining any necessary permits. Waiting time or parking penalties arising from insufficient arrangements may be charged to the Customer.

4. Services and Service Area

4.1 The Company provides man and van and removal services primarily within its Service Area, focusing on local moves, collections and deliveries, and short-distance relocations. Longer distance or out-of-area work may be accepted at the Company's discretion and may be subject to additional charges.

4.2 The Company will use reasonable skill and care in providing the Services, and will take reasonable steps to protect Goods during handling and transport.

4.3 The Customer is responsible for adequately packing and securing the Goods unless a specific packing service has been agreed in writing. Fragile or valuable items should be clearly identified and suitably protected.

4.4 The Company may refuse to carry any item that it reasonably considers dangerous, illegal, unhygienic, or unsuitable for transport, including but not limited to explosives, flammable substances, corrosive materials, illegal goods, live animals, or items that may cause damage or risk to property or persons.

5. Customer Responsibilities

5.1 The Customer must ensure that the premises at both collection and delivery locations are safe, with clear access for the vehicle and personnel. This includes informing the Company of stairs, narrow corridors, lifts, low ceilings, restricted parking, or other access challenges.

5.2 The Customer must be present, or arrange for an authorised representative to be present, at collection and delivery addresses to oversee the work, confirm instructions, and sign any relevant documentation.

5.3 The Customer is responsible for dismantling and reassembling furniture and appliances, disconnecting and reconnecting electrical, gas and plumbing equipment, unless specifically agreed as part of the Services.

5.4 The Customer must remove or secure any fixtures, fittings or items affixed to walls, ceilings or floors that are intended to be moved. The Company will not be responsible for damage caused by attempting to remove such items where they have not been properly prepared.

6. Payments and Charges

6.1 The Customer agrees to pay the Company the charges set out in the quotation or booking confirmation, or as otherwise agreed before the Services commence.

6.2 Payment terms will be communicated at the time of booking. The Company may require a deposit to secure the booking, with the balance payable on completion of the Services or in accordance with any agreed schedule.

6.3 Where work is charged on an hourly basis, the charging period will commence when the vehicle and team arrive at the first collection address and will continue until the completion of unloading at the final delivery address, including any reasonable travel time, waiting time or additional time caused by access difficulties beyond the Company's control.

6.4 The Company may apply additional charges for:

(a) work carried out outside normal working hours at the Customer's request;

(b) additional Goods, stops, or services not specified at the time of quotation;

(c) excessive waiting time caused by the Customer or third parties;

(d) specialist equipment required to move particularly heavy, bulky or delicate items;

(e) parking costs, congestion charges, tolls or similar expenses incurred in performing the Services.

6.5 All payments are to be made in the currency and by the method notified by the Company. Failure to pay in accordance with the agreed terms may result in interest being charged on overdue amounts at a reasonable commercial rate and may lead to suspension or cancellation of Services.

7. Cancellations and Amendments

7.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as reasonably possible.

7.2 The Company reserves the right to apply a cancellation charge, depending on the notice period given by the Customer:

(a) Where more than 7 days' notice is given before the scheduled start time, the Company may refund any deposit paid, subject to reasonable administration costs.

(b) Where between 48 hours and 7 days' notice is given, the Company may retain part or all of any deposit to cover lost time and costs.

(c) Where less than 48 hours' notice is given, or the Customer fails to be present at the agreed time and location, the Company may charge up to the full quoted amount.

7.3 If the Company needs to cancel or reschedule a booking due to circumstances beyond its reasonable control, including vehicle breakdown, severe weather, accidents or staff illness, it will notify the Customer as soon as possible and offer an alternative date or time. The Company's liability in such circumstances will be limited to refunding any prepayments for Services not carried out.

8. Liability and Limitations

8.1 The Company will take reasonable care when handling and transporting Goods. However, the Customer acknowledges that standard man and van and removal activities carry some inherent risk of damage or loss.

8.2 The Company's liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount per job, reflecting the typical value of transported items and the charges paid. Full details of any applicable limits may be provided upon request.

8.3 The Company will not be liable for:

(a) loss or damage arising from the Customer's failure to pack items securely, unless packing services were provided by the Company;

(b) damage to items which are inherently fragile, poorly constructed, or already damaged, including but not limited to glass, mirrors, flat-pack furniture and items with loose components;

(c) loss of or damage to jewellery, watches, precious metals, money, financial documents, electronic data, or items of high value not declared to and specifically agreed by the Company in advance;

(d) loss or damage arising from wear and tear, gradual deterioration, or atmospheric or climatic conditions;

(e) any indirect or consequential loss, including loss of profits, income, business, goodwill or opportunity.

8.4 The Customer must inspect the Goods and premises promptly upon completion of the Services and notify the Company of any apparent damage or loss as soon as reasonably practicable, and in any event within a reasonable time period. Failure to do so may adversely affect any claim.

8.5 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited.

9. Delays and Access Issues

9.1 The Company will use reasonable efforts to adhere to booked times, but time is not of the essence in the Contract. Arrival and completion times are estimates only and may be affected by traffic conditions, access restrictions, weather or other factors beyond the Company's control.

9.2 The Company will not be responsible for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control.

9.3 If the Services are delayed or extended due to inadequate access, unprepared Goods, or other issues within the Customer's control, the Company may charge for additional time and costs incurred.

10. Waste, Disposal and Environmental Regulations

10.1 The Company operates in accordance with applicable waste and environmental regulations. The Customer must not ask the Company to dispose of waste in any unlawful manner.

10.2 The Company is not a general waste removal contractor. Any request for disposal of items must be agreed in advance and may be subject to additional charges to cover lawful disposal and handling.

10.3 The Customer is responsible for accurately describing any items for disposal and for declaring any hazardous or regulated waste. The Company may refuse to remove or dispose of any material that it reasonably believes to be hazardous, controlled, or unlawful to transport without special licensing.

10.4 Where the Company agrees to take items for disposal, it will use reasonable efforts to ensure that such items are handled in accordance with relevant regulations, responsible recycling practices and environmental obligations.

11. Insurance

11.1 The Company maintains insurance appropriate for the nature of its man and van and removal operations. This may include cover for public liability and, where applicable, limited cover for Goods in transit.

11.2 The Customer is encouraged to arrange their own additional insurance for Goods if they require cover beyond the Company's standard arrangements or liability limits.

12. Complaints and Disputes

12.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible so that issues can be addressed promptly.

12.2 The Company will use reasonable efforts to investigate and resolve any complaints amicably. The Customer agrees to cooperate with any reasonable information requests during such investigations.

13. Data Protection and Privacy

13.1 The Company will collect and use personal information provided by the Customer for the purposes of administering bookings, providing Services, processing payments, and communicating with the Customer.

13.2 The Company will handle personal data in a responsible manner and will not sell or disclose such data to third parties except where required to deliver the Services, process payments, comply with legal obligations, or where consent has been given.

14. Termination

14.1 Either party may terminate the Contract with immediate effect by notice in writing if the other party commits a material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable time after being required to do so.

14.2 The Company may terminate the Contract or suspend the Services if the Customer fails to pay any amount due, provides misleading information, behaves abusively towards staff, or requests the Company to act unlawfully or unsafely.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

16.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably required to deliver the Services.

16.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties regarding the Services and supersede any prior understandings, representations or agreements.

By proceeding with a booking or allowing work to commence, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.



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If you want to be guaranteed the very best rates on the market, pick up the phone to give us a call today! Not only are our prices extremely attractive, but our man and van Highbury services are some of the highest quality. When you use our company you can be safe in the knowledge that you’ve chosen the best service in N1, and you can trust us to take care of your property move for you. Whether you’re moving office furniture or household possessions, be sure to speak to one of our expert man and van team members today!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
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Contact us

Company name: Man and Van Highbury Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 158C Blackstock Rd
Postal code: N5 1HA
City: London
Country: United Kingdom

Latitude: 51.5604600 Longitude: -0.0988110
E-mail:
[email protected]

Web:
Description: We are famous for being the best man and van company in Highbury, N5. You can easily reach us by phone! Get your special offer now!
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